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Our Newsletter

Attention & Care

Kivuko.com Quality Control From Origin to Customer Delivery 

Ever wonder what your newly-purchased digital camera went through to arrive safely at your doorstep? At Kivuko, even before your order is placed – whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from origin to delivery.

Sourcing Your Products

While sitting in the comfort of your own office or home to browsing on Kivuko's huge range of products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in Dar -es Salaam and Kilimanjaro,Kivuko works with the best and most trusted manufacturers throughout Tanzania and the world, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.

After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable low prices, since we source them straight from the products manufacturer.The upside is that shoppers can find most anything at Kivuko, from consumer electronics and high-end tech products, to clothing, wedding apparel, and crafts.

Processing Your Product Order

Upon clicking "Complete Order," your friends at Kivuko spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelvesor contact appropriate vendors. Meanwhile, a  confirmation email of your order will have already arrived in your inbox.

Testing Your Products

Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure:

Everything is first routed to our Distribution Center where a highly-trained inspection team evaluates your products.Our requirements are high: only 80 percent of initially selected products are given our stamp of approval at this stage
Before we begin packing, we do a thorough check to match orders correctly.
Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.
If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!

Packing Your Products

Kivuko's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf or sourced from our vendors to make sure it checks out with the product listed.Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.

Tracking Your Products

Once your product leaves our doors, we still keep on tracking it until it reaches yours. Kivuko's customer service team is always working behind the scenes to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we're always here to serve you.